GET 10% WITH YOUR NEWSLETTER REGISTRATION - FREE SHIPPING & MINI BOUQUET FROM € 59

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Shipping & Returns

Xmas Delivery Info & Pick-ups 

LAST CALL: Order until December 17th to receive your order before Xmas! 
XMAS break: All orders which are placed as of December 20th will be processed as of December 30th.
PICK-UPS are not possible between December 23rd and 29th. Thank you for your understanding!

Germany

Shipping flat rate of 4.90€ per order. From an order value of 59€ we deliver free of charge.

Your order will be delivered within 3-6 working days. (1-3 working days processing time and 2-3 working days shipping).
Please note that no deliveries will be made on Sundays and public holidays.
If you still have not received your package after 10 working days, please contact us by email at hello@madamefleurs.com.

As soon as we have received your payment, we will prepare, pack and ship the order. After shipping, you will receive a shipping confirmation by email with a tracking link that you can use to track your delivery via DHL.

Click & Collect in Berlin Prenzlauer Berg
Do you live in Berlin? You can pick up your order directly from us. This way you save the shipping costs and we are always happy to see customer faces :-)
You can select the Click & Collect option at check-out and place your order in the studio pick up! (Swedter Str. 45, 10435 Berlin) As soon as your order is ready, you will receive a notification from us. Then please just let us know when you would like to come by. Easy!

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Austria: Shipping flat rate of 15.90€ per order. From an order value of € 120.00 we deliver free of charge.
Delivery time: 5-8 working days. After shipping, you will receive a shipping confirmation by email with a tracking link that you can use to track your delivery via DHL.

Returns

Are you not satisfied with your order? Please inform us hello@madamefleurs.com, We are glad to help you. 

Would you like to return your order? We would be happy to create a shipping label from DHL and offset it from the refunded amount (shipping costs 4.90 euros). Alternatively, you can send the articles back to us with a provider of your choice. Unfortunately, we cannot cover the return shipping costs. The return period is 14 days after receipt of the goods. The address for returns is Madame Fleurs, Schwedter Str. 45, 10435 Berlin. 

Terms of payment

For orders in our online shop, the prices stated in the offer at the time of the order apply. The prices given are final prices in euros, i. H. They contain all price components as well as the statutory sales tax and apply plus any shipping costs. Additional taxes (e.g. in the case of an intra-community acquisition) and / or customs duties (e.g. customs duties) may only have to be paid in individual cases for cross-border deliveries, but not to us as the seller, but to the authorities responsible there for customs and taxes.

We offer the following payment options in our shop:
PayPal & credit card (with our partner Stripe).

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