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Shipping & Payment

Delivery within Germany

We calculate the shipping costs at a flat rate of €4.90 per order. From an order value of €70.00 we deliver free of charge.

Your order will be delivered within 4-6 working days. (2-3 working days processing time and 2-3 working days shipping).
Please note that no deliveries are made on Sundays and public holidays.
If you still have not received your package after 10 working days, please contact us by email at hello@madamefleurs.com.

As soon as we have received your payment, we will prepare, pack and ship the order. After shipping you will receive a shipping confirmation by email with a tracking link that you can use to track your delivery via DHL.

Click & Collect in Berlin
Do you live in Berlin? You can pick up your order directly from us. So you save the shipping costs and we are always happy to see customer faces :-)
You can select the Click & Collect option at check-out and pick up the order in our office. (Schwedter Str. 45, 10435 Berlin) As soon as your order is ready, you will receive a notification from us. Then please just let us know when you would like to come by. Easy!

Deliveries within the EU

Austria: We charge a flat shipping fee of €12.90 per order. From an order value of €120.00, we deliver free of charge.
Delivery time: 5-8 working days. After shipping you will receive a shipping confirmation by email with a tracking link that you can use to track your delivery via DHL.

Payment terms

For orders in our online shop, the prices stated in the offer at the time of the order apply. The prices given are final prices in euros, i. H. They contain all price components as well as the statutory sales tax and apply plus any shipping costs. Additional taxes (e.g. in the case of an intra-Community acquisition) and / or duties (e.g. customs duties) may only be payable in individual cases for cross-border deliveries, but not to us as the seller, but to the authorities responsible for customs and taxes there.

We offer the following payment options in our shop:
PayPal & credit card (with our partner Stripe).

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