Shipping & Returns

Deliveries within Germany

We calculate the shipping costs at a flat rate of €4.90 per order. From an order value of €59.00 we deliver free of charge.

Your order will be delivered within 3-6 working days. (1-3 business days processing time and 2-3 business days shipping).

On special occasions such as Christmas, Valentine's Day, Mother's Day, etc., the processing time of your order can take up to 4 working days (plus shipping).

Please note that there are no deliveries on Sundays and public holidays.
If you still haven't received your package after 10 working days, please contact us by email at hello@madamefleurs.com.

As soon as we receive your payment, we will prepare, pack and ship the order. After shipping, you will receive a shipping confirmation email with a tracking link that you can use to track your delivery via DHL.

Click & Collect in Berlin Prenzlauer Berg
Do you live in Berlin? You can pick up your order directly from us. This way you save the shipping costs and we are always happy to see customer faces :-)
You can select the click & collect option at check out and place the order at the atelier collect! (New address from March 2022: Schönfließer Str. 11, 10439 Berlin) As soon as your order is ready, you will receive a notification from us.

Deliveries within the EU

Austria: We calculate the shipping costs at a flat rate of €15.90 per order. From an order value of €120.00 we deliver free of charge.
Delivery time: 5 - 8 working days. After shipping, you will receive a shipping confirmation email with a tracking link that you can use to track your delivery via DHL.

return

Are you not satisfied with your order? Please let us know hello@madamefleurs.com, We are glad to help you. 

Would you like to return your order? We would be happy to create a shipping label from DHL and deduct it from the refunded amount (shipping costs EUR 4.90). Alternatively, you can return the items to us using a provider of your choice. Unfortunately we cannot cover the return costs. The return period is 14 days after receipt of the goods. The address for returns is Madame Fleurs, Schwedter Str. 45, 10435 Berlin. 

terms of payment

The prices stated in the offer at the time of the order apply to orders in our online shop. The prices given are final prices in euros, i. H. they contain all price components as well as the statutory sales tax and apply plus any shipping costs. Additional taxes (e.g. in the case of an intra-community acquisition) and/or customs duties (e.g. customs duties) may only have to be paid in individual cases for cross-border deliveries, but not to us as the seller, but to the customs and tax authorities responsible there.

In our shop we offer the following payment options:
PayPal & Credit Card (with our partner Stripe).