Refund policy

How do returns work?

Step 1:
To return your order to us, please contact us by email at hello@madamefleurs.com. 

step 2:
After we have received your message, we will give you all the instructions to proceed with your return and you will get the return address from us.
Please note that we do not cover the costs for the return shipment. 

step 3:
We will receive your package and take care of the reimbursement of your order (please note that we do not cover the costs of returning the goods, so these costs will not be reimbursed).

5. When will I get my refund?
Your refund will be released once the return has been processed. The amount will be returned to the account or card that was used for the purchase. Please note that credit card refunds may take longer to process. We try to process everything for you as quickly as possible, however, the processing of repayments at individual banks may take longer.