Shipping policy

Delivery / Click & Collect

Click & Collect
With Click & Collect you can collect your order conveniently and free of charge directly from our atelier, Monday to Friday, 10 AM to 6 PM: Schwedter Str. 45, 10435 Berlin.
Generally your order is ready after 1-2 days. If you are in a hurry, please let us know (hello@madamefleurs.com or +4915738996490).

Germany
Free shipping from €70.00, otherwise €4.90 per order.
Delivery time: 3-6 working days (1-3 working days processing time and 2-3 working days shipping). After your order has been shipped, you will receive a confirmation by email with a tracking link that you can use to track your delivery via DHL.

Austria
Free shipping from 120€, otherwise €12.90 per order.
Delivery time: 4-8 days. After your order has been shipped, you will receive a confirmation by email with a tracking link that you can use to track your delivery via DHL.

Terms of payment

For orders in our online shop, the prices listed in the offer at the time of the order apply. The prices quoted are final prices in euros, i.e. they include all price components as well as the statutory sales tax and apply plus any shipping costs. Additional taxes (e.g. in the case of an intra-community acquisition) and / or duties (e.g. customs duties) may only be payable in individual cases for cross-border deliveries, but not to us as the seller, but to the customs or tax authorities responsible there.

We offer the following payment options in our shop:
PayPal & credit card (with our partner Stripe).